The (not so) fun answers you're looking for!

What are the shipping times for your products?

We take a maximum of 2 days to process your order then a maximum of 7 days to deliver it to you.

Do you ship worldwide?

Yes, absolutely. We deliver worldwide. But our main customers are Reunion Island and mainland France.

Where do we ship your product from?

We are located at 1 rue de la Caserne - 97400, Saint-Denis de la Réunion, France.

Do you provide product tracking information?

Yes, you have a tracking number from La Poste by email via your email address.

Some items are missing from my order, what's happening?

Contact us by email "bonjour@lajoliefun.com" and we will do what is necessary.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address "bonjour@lajoliefun.com" and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in Saint-Denis on Reunion Island.

I still haven't received my order. What's taking so long?

We apologize for the delay. Please contact us at "bonjour@lajoliefun.com" so we can resolve the issue.

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. For more information, please read more about our refund policy with the refund policy link.