Return & refund policy
The returns (excluding sale items)
Maximum period of 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return or refund, your item must be unused and in the same condition as you received it. It must also be in the original packaging. We exchange once, but not twice! After a first return and exchange, the refund is no longer possible.
Please provide with your return a copy of the order confirmation email, including your name, first name and order number. Without this document, we will not be able to process your return, and you risk losing your order without any possibility of recourse.
Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials or flammable gases or liquids.
Other items that cannot be returned:
- Gift cards
- Certain health and personal care products
To make a return, you must provide us with a receipt or proof of purchase.
There are certain situations where only a partial refund is granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.
Return address:
For LaJolieFun
SEKO Bansard, 83 rue de Malacombe - 38070 Saint Quentin Fallavier, France
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received your refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at bonjour@lajoliefun.com
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bonjour@lajoliefun.com and send your item to: 1 rue de la Caserne, 97400 Saint-Denis de La Réunion, France.
The gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
The expeditions
To return a product, you must send it by post to:
For LaJolieFun
SEKO Bansard, 83 rue de Malacombe - 38070 Saint Quentin Fallavier, France
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.